I dont think ther is anything you could do to improve the service as everything from my first enquiry to my surgery was fantastic.  Although I am still recovering I am amazed at how well everything is. I want to thank you personally for everything you did for me and the lovely nurses who looked after me after surgery and dr Vasek was amazing. I am hoping to return September/October for skin laser treatment on my face so will be in touch closer to then and when everything has settled down I will send you a photo. Thank you all once again.

What I really like with Medical Travel is having a coordinator like you Janina! You were so patient with me, considered all my questions, relayed them to the doctor and always replied with a prompt answer. It felt like having a 5 star 5 diamond medical experience at a very high standard of care!

Prior to my procedure, I red so many horror stories online so I was naturally feeling a bit nervous at first. As soon as we spoke on the phone and went through all of the details, I knew I was in good hands. Your sense of care gave me Peace of Mind. I had absolutely nothing to worry about, I felt prepared and I had not encountered any side effects whatesoever. I had a pain free surgery, this whole procedure was honestly a piece of cake! I feel very confident to coming back again for the next steps.

Janina, you have a heart of Gold. Thank you so much for your genuine attention and consideration.

We have been looking around at many clinics in Kiev, even several places in India. Not one of those clinics gave us a feeling that we had the right clinic. There was always something, the price, the time we had to spend or the time required to stay there but most of all we missed some personal  contact. There was  contact but never in a way Ada or I feels comfortable with. When we started having contact with you we felt at ease and after a few exchanges of mail we felt at ease and decided that we go on with you and your clinic. Everything was clear from the start and looking back there was nothing that was different than told to us. After we arrived in your clinic Ada felt comfortable with you and the rest of the staff. Looking back at everything we don't think there are things you have to change Martina, people want an honest story what they can expect. I think your clinic did this in the right way.

So thanks again. 

We would like to extend our special thanks and appreciation to all staff at Gynem fertility clinic.

Our journey towards expanding our family was made so relaxed and easy going by Janina, the international client coordinator, she ensured that we were well informed at all times this was made easy by the prompt emails. She ensured that the whole programme was well organised by arranging airport pickups hotel stay, and also provided information about the hotel surroundings in case we needed anything. We were so relaxed during the programme which was meant to be stressful because, we knew that Janina always had our backs. Even the times we arrived at the airport after midnight there was always a taxi waiting for us, and a  hotel room prepared.

All the staffs at the clinic were very professional, so friendly, and always eager to help. Everyone was so thorough and very knowledgeable in their respective departments. Dr Mrazek that saw, us initially was so empathetic and very kind. Dr Vlcek, who attended to us on the second visit was also very thorough and explained the procedures clearly. We found the staff very kind and empathetic.

Dr Tomas Rieger, the embryologist, was amazing gave daily feedback about the embryo development which we received via Janina. He knew his stuff, very thorough and gave us further information on the day that we met him, in regard to the transfer. Dr Zuzana Adamova, ensured that the embryo transfer was carried out with great ease, explained every step, as well as ensure that my dignity and privacy was maintained at all times.

Maria the receptionist was always welcoming and always made sure we were comfortable as we waited for the appointment. Nurse Petra, always administered the injections with lot of ease and calmness, and with great skill. I would highly recommend Gynem clinic to everyone. The brand new and pristine building, very clean and well organized, provides a relaxed atmosphere keeping at ease as you embark on the fertility journey.

We would like to say a huge thank you to everyone at Gynem fertility clinic. First of all our wonderful coordinator Janina went above and beyond by answering all our questions and made sure our journey from start to finish was a stress free one. All doctors and nurses were very professional and the clinic is very clean and welcoming. We were kept informed though out the whole process.

We had some doubts about travelling aboard for treatment but 100% we made the best choice and picked the best clinic. Am now 6 weeks pregnant after a very successful trip. We waited 10 years for this or only regret is that we didn’t find this marvellous clinic sooner.

I will and do recommend gynem to everyone wanting to achieve there dream xxx

Update 3/2020

Blake, our child

My pregnancy went well and our baby girl was born at 39 weeks on March 1st. She is healthy and we couldn't be happier! Thank you for all of your help in making this happen as well as everyone at your clinic. We are forever grateful!

Myself and my husband would first of all like to start by saying a very big thank you to Klara from Medical Travel / Gynem. Our first encounter with Klara was one that would leave a lasting impression of grace and generosity. Klara went above and beyond for us in ensuring we had our medication on time, and that we could begin our IVF journey in the month that we wanted. She always instilled confidence in us, and alleviated every anxiety. On such a sensitive fertility journey such as this, we could not have been anymore grateful. Our journey to Prague was a seamless, easy and calm one. We were greeted by the driver organised by Klara, and driven to our five star apartment. The driver was exceptional, and showed us where we could do grocery shopping, the train lines and stations, and also showed us short cuts to the main Prague tourist attractions. 

From our first day in Prague, we felt that we were not just a number, we felt that we were cared for. This is completely different to our experiences of fertility care in London, UK where we are from. As the days progressed, we found the service to be even better than the days before. When Klara was not present, she would always ensure that we were taken care of, and that we knew who our contact for the day was. We would like to use this opportunity to extend our warmest gratitude to Martina also for being there for us. 

Our appointments were always on time, and we never at any point found ourselves 'anxiously waiting'. We were always seem promptly, guided by either Klara or Martina. We were never alone, and always felt in the loop. We were given daily reports on our embryos by Klara and Gynem. Gynem were truly incredible in making our dreams a reality. She celebrated our victories with us in the form of the loveliest words. It was refreshing to see how genuinely happy she and everyone we came in to contact with; was for us.

Our transport was always booked for us and outside our apartment waiting. And, we would received messages from Klara letting us know when they were outside. On our last day in Prague, we were to leave our apartment at 4am as we had an early flight. To our surprise, Klara had also woken herself up at 4am to message us; making sure that we were awake and that we knew the driver was outside. How incredible and selfless that she would sacrifice sleep, to make sure we were taken care of. The care we received from Klara, Medical Travel and Gynem was truly, truly 24hour care.

To ensure our safely, Klara would also always tell us the colour of the car/taxi picking us up. There were no mistakes. And the attention to detail and those little things made us feel very safe in a foreign land.

Throughout our treatment, every question I had was answered. Every anxiety i had was calmed. And even when we returned to London, I felt comfortable asking Klara questions, and she would always promptly reply with detail. There was no question that was too big or too small.

We would once again like to say a major thank you to everyone involved in our care. Our experience receiving fertility treatment at Gynem was one that we would never forget.

Thank you also to all the doctors, embryologists, nurses, care workers, cleaners, assistants, receptionist, phlebotomists, lab workers and Medical Travel. You all are changing lives.

Thank you, Hana! 

We have no complaints with Gynem clinic and found everything ran well for us on both occasions that we travelled there. 
We appreciated the initial airport and clinic transfers while we got our bearings. 
Hana was extremely helpful.. friendly and always answered our many worries and queries promptly to help us with the process. It was great to have an English speaking coordinator to help explain the process and liaise with the clinic and sort medication etc.. 
One negative would be the husband not being present at the egg transfer stage as in the UK the husband is present and also gets to see the embryo being transferred back which can be a special moment but we appreciate this may not be how things are done in Prague!
Many thanks again Hana for all of your continued help. We would recommend Gynem.