Ruby, UK

The taxi on the morning of surgery was late, but Hana was in contact during this time, and so I knew that the taxi would come an that she was waiting for me. Hana was waiting outside the clinic when I arrived, and so I didn’t have to search for the entrance above M&S on Wenceslas Square. She spoke perfect english -but so did the rest of  professionals at the clinic- and she waited for each test result (tests were thorough) and sat with my husband until I was ok’d for surgery and taken through to my bed. She saw me off with a little gift.