With regards to the process, I will start from the beginning. As many people who goes under surgery, we are all concern where we are going to do it, and with whom we choose for the process, because after all our health in involved. I have to honestly say that we were highly impressed with your services, wiliness to answer every questions we had before the procedure even when I emailed you 10 times a day, you were always kind and provided the correct and proper answers.