From initial contact with Medical Travel to getting the gastric balloon, I was supported along the way by Hana. I didn't feel any pressure in making a decision, just given the information to make an informed choice myself. I decided, after researching many other companies that Medical Travel had the feedback from others, and a strong gut feeling all would be well. After many different changes over covid, I eventually was able to book and get the procedure done. Hana booked an amazing hotel for a few days in Praha before the procedure, this was a bit of luxury!  The day of the procedure came, and I was transported to the clinic by car, and was welcomed at reception by Hana, and given time to reflect and decide the correct options for me. The clinic is very clean, and the nursing staff is very kind and friendly.  The procedure was painless, and after a night in the clinic, I travelled to the airport and flew home, do take care to check the covid restrictions of your home country though! Contact since the procedure has been good, and not intrusive. I know the support is there if I need it!  Here's to big losses and visiting a snowy Praha in six months time!

Hana, thank you for organising it. I feel good, a bit uncomfortable sometimes, but so far so good, had a good night sleep also. Thank you for everything. The day I flew back was rough, I thought I was dying, but I'm feeling good today, have no got sick since Wednesday and that's a plus. Feeling back to myself now, started solids as well, no sickness or cramping. My portion size is very small, it's definitely making me feel fuller, but I will keep an eye on it.

Travelling amid the pandemic has actually been very easy. I flew Glasgow-Amsterdam then Amsterdam - Prague. Glasgow airport was very quiet, not many shops open,  very few people there so everything was very straightforward. The plane was also very quiet , maybe 15 people. When we arrived in Amsterdam it was a bit busier but not like normal.  Much more shops open there. The flight from Amsterdam to Prague was almost full but i felt very safe as everyone was wearing a mask on the flight for the entire journey.  You can only remove mask if you are drinking or eating. Arrival in Prague fine but the airport was empty. Prague itself was very quiet , we were there for 6 days. Almost everything closed and only food available was take-away.  The city was very quiet but it was actually very nice , very safe , everyone in Prague is being very careful and wearing masks etc.  It was nice to be able to visit the astronomical clock , the bridge and other landmarks without any crowds. Nice and peaceful. Airport on return was completely deserted , only 1 shop open in the airport. Again , very safe , everyone wearing masks. Flight back via Amsterdam much quieter.  Flight from Amsterdam to Glasgow also almost empty.   I felt very safe the entire journey as the airlines take all necessary precautions. At the clinic itself for the surgery , was also very good , very safe. They take good care and make sure everyone is wearing a mask etc. I wasnt worried about covid at all the entire time i was in Prague. Hope this helps anyone else coming over right now and i hope that you and your family are well.

Borders; No problems at all. I didn’t even see anyone at the Austrian/Czech border.

Gastric balloon; It fulfilled all my expectations. It was the tool I needed to kick start a more healthy lifestyle. I lost 16kg in 5 months, so yes it met my goals. I will say your team are correct with advice given ‘it is a tool, you still have to put a lot of work into it’ ie exercising and eating healthy.

Service; Excellent, I do not have a bad thing to say. You were especially brilliant, you answered all my emails, phones and queries. You were also very helpful during this unpredictable time of the Covid pandemic.

The hospital is very nice, clean and the staff were polite and informative. I would certainly recommend Medical Travel.

Thank you very much again.

I just wanted to thank you Hana for all that you have done for me on this trip! I’m kind of sorry that it ends here like this. Who knows, I might be back after getting this issue fixed for a different procedure? Time will tell. Anyhow, thank you for everything.

Yes, all safely back in the UK now. The sickness has stopped, just a little bloated, but I seem to be feeling a little better every day. The service was very very good. The only thing I would have asked for was my blood test results in English so I could understand them, but honestly everything was very well done!  

I have been in contact with Hana from medical travels on and off since February. She has never been pushy or judgemental. She is always patient and kind and thoughtful. She even helped me navigate my procedure inspite of the Corona situation.

She knows exactly how to reassure you. She was there for me till I checked in to my room. And the follow-up after the surgery was also regular.

The clinic and the nurses were great! Everyone spoke English and were really friendly and helpful. There was a long wait before the procedure but otherwise everything was good. I was explained the process in very good details. The only thing that was a bit unnerving was that I was awake for the procedure and could feel most of the things. After the surgery, it felt okay, but then came the vomiting and nausea. The clinic staff were very attentive and helpful. I was given additional medicine to prevent nausea during travelling. The information was thorough and was delivered in a kind and helpful way.

I highly recommend it. I already have recommended this agency in the gastric balloon support group on Facebook and would continue to do so.

Firstly thank you for taking care of me did help with being in a strange country having this procedure done. I thought i was getting ride from clinic and hotel back to airport. I had absolutely no problem paying for it but do think that would be a help. Apart from that all round a good experience. Sorry for delay in replying I've been sick since my return. Nothing to do with procedure picked up in transit on way back i believe. Thank you again and take care.

I am home in my own bed thank you so much for all your help. Everything was absolutely perfect. The only thing I would say is it's hard when you get back home because there's no help or don't really know what to do. Jessica, I actually recommended my sister inlaw.